Welcome to Ultra Communications' page.
Enabling clients to be up and running within days, Ultra supplies contact centres with flexible and scalable network solutions. With UK based in-house development and an experienced support team, the service is designed to keep clients as productive as possible.
All Ultra services are provided using multi-layered equipment housed in three, highly secure tier-one Telephony locations, connected directly into the Telecoms network. This provides each contact centre the advantages of resilience, flexible functionality, scalable capacity, security, and disaster recovery.
Ultra has an extensive global client base, who last year recorded over 40 million Agent Talk Time minutes using Ultra's Network Contact Centre Solutions.
Products and Services:
Ultra delivers unique network solutions that are developed in-house in the UK and delivers system availability in excess of 99.975 percent. The solutions are available on a pay-as-you-talk basis, making it suitable for businesses who want to deal with operating costs rather than capital expenditure, and it is available within days.
Ultra’s contact centre network solution includes:
Predictive Dialling
Inbound Call Management
Call Blending
Automatic Call Distribution (ACD)
Interactive Voice Response (IVR)
24/7/365 Comprehensive Support
Voice Recording (VR)
Home working (Virtual Call Centres)
CTI
Please contact us on the details above for more information, or a no obligation demonstration in your own premises.